Last updated: 21 Sep 2026
Getting Cubeli to you
Where we ship
Right now, we’re focused on delivering Cubeli to homes right here in New Zealand. If you are outside of New Zealand, give us an email/via contact form and we can figure out how we can deliver to you.
How long it takes (to process)
Because every Cubeli set is handmade and individually numbered as part of our limited run of 48, we take a little extra care getting your order ready. Please allow up to 7 business days before it heads out the door. For urgent matters, just email us to chat.
Delivery options
- Courier delivery — rates are calculated at checkout based on whether you’re in the North Island, South Island, or a rural address.
- Local pickup (Christchurch) — happy to hand it over in person if you’re local! Once you’ve ordered, we’ll email you to sort out a time and place.
A note on delivery times
Our courier partners give us their best estimates, but once your parcel’s in their hands, the timing is a little out of ours. Thanks for your patience if the weather or the roads have other plans.
Once it’s on its way
Your Cubeli set becomes yours to look after once it’s with the courier (or once you’ve picked it up in person). If anything arrives damaged, don’t worry, just see below, we’ll sort it out.
If something’s not right…
We’re really sorry if that’s happened. Let’s work together to resolve the issue!
You’re protected under NZ law
Nothing here takes away from your rights under the Consumer Guarantees Act 1993. If your Cubeli set turns out to be faulty, not up to scratch, or not doing what it’s meant to, you’re entitled to a repair, replacement, or refund under the Act and we’ll always work with you to make it right.
Since each set is part of a fixed run of 48 with its own number, we might not always be able to offer an exact like-for-like swap. If that happens, we’ll offer you a different numbered set from the run, or a full refund, your call.
Every set is a little bit unique
Because we make each Cubeli by hand, you might notice small differences in the wood grain, colour, or finish from set to set. We think that’s part of the charm of owning something handmade; it’s not a fault, just character.
Simply changed your mind?
We’re a small, limited-run team, so we’re able to, within 7 days of purchase, as long as it’s unused and in its original packaging, accept returns for a change of heart. We’d love for you to be certain before you order; feel free to reach out with any questions first! Note: The shipping expense will have to be passed onto you.
Something arrived damaged or faulty?
We’re really sorry if that’s happened. Please email us at [email protected] within 7 days of your delivery, with a couple of photos and your order number, and we’ll sort out the best fix together; whether that’s a repair, a replacement, or a refund.
How to reach out
Just email [email protected] (or use the Contact Us form) with your order number and what’s going on. One small ask: hold off sending anything back until we’ve had a chance to chat first, as we may just need a photo or two to work out the best way forward.
Getting your money back
If a refund’s the right call, it’ll go straight back to whatever payment method you used at checkout, through Stripe.
Late or missing refunds?
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
More questions?
We’re always happy to help, reach us at [email protected] or through our Contact Us form.